At OnePay Microfinance, customer satisfaction and transparency are our priorities.
Investment Deposits
Once an investment or savings plan is activated, deposits are before maturity generally non-refundable.
Cancellation Before Activation
If a payment has been made but the account has not yet been activated, customers may request cancellation. Approved refunds will be processed within 7–15 business days.
Duplicate Payments
In case of duplicate or excess payment, the customer should immediately contact our support team with payment proof. After verification, the excess amount will be refunded.
Failed Transactions
If an amount is deducted from your account but the transaction is unsuccessful, the refund will be processed according to the bank or payment gateway timelines.
Refund Method
Approved refunds will be credited through the original payment method or the registered bank account after verification.
Non-Refundable Cases
Refunds will not be provided for:
- Completed investment plans.
- Matured plans already paid.
- Incorrect information provided by the customer.
- Violation of company policies.
- Early closure where company policy restricts refunds.
Contact for Refund Requests
Email: info@onepaymicrofinance.com
Phone: +91 97535 42555